Agreement

If you are unhappy with a portion of your cleaning, please let us know within 24 hours and we will return to your home to redo that area free of charge. We must be able to return home within 1 business day and generally we can return the same day. Please note that we do not offer cash or cleaning money refunds.

THE SITE CONTAINS BIOHAZARDS

If the house or building and any area of the house contains biohazards, we cannot clean those areas, but you will still be charged the full cost of cleaning. If there is excrement (cat, dog, rat or human feces) in any part of the house, we refrain from providing cleaning services.

PETS ESCAPING FROM HOME

We cannot be responsible for pets that «escape» when we enter or leave your home. If your pet is going to be “free to roam” during cleanup, please let us know in advance so we can be alert when doors open. We are trained to close the doors as soon as we enter or leave your home.

SPECIAL CONSIDERATIONS AND INSTRUCTIONS FOR PETS

We work with pets every day and we love them! If your pet has ANY special requirements, we recommend that you tell us about the cleaning day.

FEET AND PET URINE

We cannot touch or collect pet feces, including emptying litter boxes. If, for any reason, our vacuum cleaner sucks up pet feces or urine, the cost of repair, cleaning and / or replacement will be charged to the customer. If your pet is ill and has accidents, please let us know so we can stay on top of it. We will clean urine stains on hardwood floors, but please understand that if urine has soaked into the wood, the discoloration (stain) may not come off, you will need to contact a flooring specialist.

PREPARING THE HOUSE FOR CLEANING DAY

The price of cleaning is based precisely on cleaning. We ask that you take a few minutes the night before a scheduled service to pick up toys, shoes, clothing, etc. This will allow us to easily access the areas / surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks.

AREAS WE DO NOT CLEAN / SERVICES NOT OFFERED

• Washing or scrubbing walls
• I take care of pets, plants or children. .
• Cleaning or washing chandeliers / glass lamps glued to the ceilings
• Laundry washing
• We don’t make the bed.
• No washing of kitchen dishes or dishes.
• Interior oven cleaning (there are no truly eco-friendly oven cleaners)
• Interior dishwasher cleaning.
• No Carpet washing and upholstery cleaning (more profitable to hire a carpet / upholstery cleaner)
• Exterior window cleaning (we leave that to the window cleaning specialists)
• Inside chimneys (to avoid damaging our HEPA filter vacuums or carrying ash / soot between houses, and to avoid harming our employees).
• Anything outside the house.
• We do not move large appliances to clean under them.
• Removal or hauling of construction debris.
• Post-construction cleaning of items that contractors do.
• Handling or disposing of needles (or any object that belongs to a sharps or biohazard container)
• Black mold removal (this is for our safety. We recommend finding a mold removal specialist).
• Animal droppings or «pee» pads
• Diaper buckets
• Cat litter box.
• Pet feces, urine, vomit.
• Biohazard cleaning (urine, mold, blood, body fluids, etc.)
• Unreachable areas with our stairs.
• Ceiling fans over bed.
• Paint splatter
• Cleaning or washing of fabric blinds.

DUSTING

Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of the dust from your home in a reasonable amount of time and effort.

• Settling dust: During the dusting process, some dust becomes airborne and does not settle until we are gone. This is more common with first-time cleanings and it may take several visits before dust build-up is minimized.
• Dusting Trinkets, Collectibles, Standing Photo Frames, and Other Small Items – We dust small items based on the size and quantity of items on a shelf or flat surface such as a mantel. If there are 10 or fewer small items on a shelf, we will dust them by hand and the surface below and return the item to the shelf. If there are more than 10 items per shelf, we can dust the items where they are and the surface around them.
• Dusting height limits: We cannot dust items on shelves or hanging on a wall that are taller than we can stand on a two-step ladder. We use extension poles for dusty rooms, but we will not use dusty items that can tip over or hang on the wall because we cannot hold them with one hand to secure them while we dust.

SHOWERS AND BATHS

Showers and bathtubs can accumulate lime, calcium and / or soap residue. We do not remove lime or calcium unless it can be removed by elbow force, a non-toxic cleaning agent, and reasonable scrubbing effort (minerals and lime, however, generally need an acid remover, with which the we do not work). WE REMOVE the soap suds. Mold and mildew are organic and will grow deep in and behind grout or lime. Our cleaning products will minimize surface stains, but removing them completely may require the homeowner to re-grout or caulk the shower.

• Plumbing fixtures: If you have faulty plumbing, fixtures, plumbing, or fixtures that are not working properly (such as a dripping, leaking toilet, overflowing toilet, etc.), or any other plumbing and / or fixture issues, we must be notified with anticipation. We will not be liable for any damage to plumbing or plumbing fixtures with currently known issues. Also, if you have a leaky faucet, notify your plumbing technician before cleaning the area.
• Glassware in the shower: We ask that you remove any glassware from the shower / tub before cleaning. Glass objects are not safe to use in these areas and pose a risk to us and your objects as well. We will not be responsible for any glass breakage in the shower / tub (or ledges surrounding the bathroom area).
• Glass objects in the home: We ask that you remove any objects that could pose a danger to us if they are broken. If you have glass furniture or large art objects, we ask that you give us advance notice so we can put a special warning on your work order for our employees. We will not be responsible for any damage to glassware over $ 200.00.

• Homeowner Vacuuming – If you request that they use your vacuum cleaner, we will not assume or accept any responsibility for damage to the unit. (Since we are not responsible for the maintenance or training of the unit, we will not be responsible for any repairs.)
• Window Track Cleaning – During initial deep cleanings and move-in cleanings, we clean the window tracks. However, dirt will generally always remain in the corners. To get that out, there must be a good amount of water pressure, etc. (like a pressure washer / pressure washer) and we do not offer that service. Please note that we will do our best, however a bit of dirt may remain on the corner edges.

DEPARTURE TIME SCHEDULED FOR CLEANING

We prefer that you be present for your home cleaning, please note that we may notify you by phone, text or email before we finish so you know we are done. If you decide that we leave your door open, we will not be responsible for any damage or theft in the house. Similarly, if you leave the door open, we are not responsible for any theft at home. To avoid this, you can leave your secure key in a lockbox for keys and inform us of the code

CLEANING CANNOT BE COMPLETED DUE TO THE CONDITION OF THE HOME

You are responsible for advising us to facilitate access / entry to your home. From any situation that prevents us from cleaning your home: this can be pests (including cockroaches, fleas, rats, mice, bed bugs, etc.), dangerous conditions (needles, illegal drugs or items, rat droppings, feces, urine, etc.) Or hoarding situations that the company was not aware of beforehand.

CHANGE SCHEDULE

Please let us know ASAP if you need to reschedule or cancel a cleaning appointment. If you can provide us with at least 3 days’ notice of any scheduling changes, you give us the opportunity to find another house to clean. Last minute notifications make it almost impossible to find work and can cause us financial difficulties. However, we will gladly reschedule your appointment in an available space.

MOVE CLEANING

Move-in cleaning assumes that the house is empty and that drawers, cabinets, refrigerators and ovens are also empty. If we have quoted you for a move-in cleaning and there is food in the refrigerator or items in the cabinets or drawers, we will not clean those areas, but those areas will still be charged as it is a last minute cancellation of services or reduction of scope of work. If there is furniture in the house, the furniture will not be cleaned. We do not take out garbage or carry garbage bags. We do not move appliances or move the stove or refrigerator away from the wall, however, we are happy to clean those areas for you! Just move appliances away from the wall for us and we’ll make those areas shine for you